13. The Entertaining Speaker   (Cat No. 226-M)

1 - Conversing with Ease (10-14 minutes)
* Identify techniques to use in conversing with strangers
* Recognize different levels of conversation
* Initiate a conversation with a stranger
* Use open ended questions to solicit information for further conversation

2 - The Successful Negotiator (10-14 minutes)
* Employ win/win negotiating strategies to achieve your goals
* Enjoy the benefits of win/win negotiating

3 - Diffusing Verbal Criticism (10-14 minutes)
* Respond non-defensively to verbal criticism
* Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution

4 - The Coach (10-14 minutes)
* Determine reasons for someone's substandard performance
* Coach the person to improved performance

5 - Asserting Yourself Effectively (10-14 minutes)
* Enjoy the mental and physical benefits of being assertive
* Employ the four-step method for addressing a problem and asking for help
* Overcome resistance to your requests